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Case Study
Aug 26, 2023

Handy mobile app case study

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Handy mobile app connects customers with experienced home service professionals in the US, Canada, and the UK, offering quick and reliable booking for home cleaning and maintenance. Through Vendo's in-app shopping features, a Handy-like application has the potential to seamlessly introduce an extra revenue stream, improving the overall user experience. Empower your app users to seamlessly explore and buy products from domestic brands by integrating Vendo's platform through a WebView, while earning a commission on each transaction.

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Turn to Vendo for a comprehensive marketplace solution, featuring diverse brand options, seamless day-to-day operations, and support for multi-channel selling.

Success factors of Handy mobile app

User-Friendly Interface: The Handy mobile app offers an intuitive and easy-to-navigate interface, allowing users to seamlessly book home cleaning and maintenance services within a few taps.

Seamless Booking Process: The app streamlines the booking process, enabling users to schedule pre-approved home cleaners or handymen at their preferred time and location, enhancing convenience and user satisfaction.

Trustworthy Service Providers: Handy ensures that all professionals on the platform are experienced, friendly, and background-checked, instilling trust and confidence in the quality of service provided through the app.

Multifaceted Service Offerings: The app provides access to a wide network of professionals with diverse skills, catering to various home cleaning, installation, and maintenance needs, offering comprehensive solutions for users.

Global Accessibility: Handy's availability in the United States, Canada, and the United Kingdom ensures that users in these regions can easily access and benefit from the app's services, contributing to its widespread success.

Customer Satisfaction Guarantee: The Handy Happiness Guarantee assures users that their needs will be met at the highest level, reflecting a commitment to customer satisfaction and service excellence.

Telemedicine Integration: Handy's integration of telemedicine services offers users access to virtual medical consultations and healthcare resources, expanding the app's value proposition beyond home services.

Community Engagement: The app fosters a sense of community through knowledge-sharing platforms and user forums, creating a supportive ecosystem beyond just the transactional aspect of booking services.

Data Security Measures: Handy prioritizes robust data security measures to protect user information and privacy, building trust and confidence in the app's commitment to safeguarding personal data.

Continuous Innovation: The app embraces continuous innovation by regularly updating and enhancing its offerings based on user feedback and evolving industry trends, ensuring its relevance and competitiveness in the market.

Suggestions for Handy mobile app's growth

International Expansion: Explore opportunities to expand Handy's services to additional countries and regions, tapping into new markets and catering to a broader user base.

Enhanced Personalization: Implement personalized recommendations and tailored service offerings based on user preferences and past booking history, providing a more customized experience.

Strategic Partnerships: Form strategic partnerships with complementary service providers or platforms to offer integrated solutions, expanding Handy's service portfolio and reaching new customer segments.

Loyalty Programs: Introduce loyalty programs and incentives to reward repeat users, fostering customer retention and encouraging continued engagement with the app.

User Referral Incentives: Implement a referral program to incentivize existing users to refer new customers, leveraging word-of-mouth marketing and expanding Handy's user base.

Advanced Booking Features: Introduce advanced booking features such as recurring appointments, priority scheduling, or on-demand services to accommodate diverse user needs and preferences.

In-App Upselling: Incorporate in-app upselling opportunities for additional services or add-ons during the booking process, increasing the average transaction value and revenue potential.

Targeted Marketing Campaigns: Develop targeted marketing campaigns to reach specific user segments, such as homeowners, renters, or commercial property managers, effectively communicating Handy's value proposition to each audience.

User Feedback Integration: Actively seek and integrate user feedback into app improvements, demonstrating a commitment to enhancing the user experience based on real-time input.

Value-Added Services: Explore the addition of value-added services, such as home organization consultations, eco-friendly cleaning options, or smart home maintenance, to diversify Handy's offerings and attract new users.

Suggestions for other businesses to replicate Handy success

Streamlined Booking Process: Implement a seamless and user-friendly booking process, allowing customers to easily schedule and manage services through a mobile app or online platform.

Quality Service Providers: Prioritize the recruitment and vetting of experienced, background-checked professionals to ensure high-quality service delivery and build trust with customers.

Diverse Service Offerings: Offer a wide range of services to address various customer needs, catering to different home maintenance, cleaning, and installation requirements.

Customer Satisfaction Guarantee: Provide a clear customer satisfaction guarantee to assure users that their needs will be met at the highest level, instilling confidence in the service quality.

User-Centric Technology: Invest in user-centric technology and app development to create an intuitive and efficient platform for booking and managing services.

Global Accessibility: Expand services to multiple regions or countries to reach a wider customer base and capitalize on market opportunities beyond local boundaries.

Data Security Measures: Prioritize robust data security measures to protect customer information and privacy, building trust and confidence in the brand.

Continuous Innovation: Embrace continuous innovation by incorporating user feedback, updating services based on industry trends, and staying ahead of competitors.

Strategic Partnerships: Form strategic partnerships with complementary businesses to offer integrated solutions or expand service offerings, tapping into new customer segments.

Community Engagement: Foster a sense of community through knowledge-sharing platforms, user forums, or educational resources, creating a supportive ecosystem beyond transactional interactions.

Increase your mobile app's ARPU using Vendo, empowering users to uncover high-quality products from local brands and drive revenue growth.

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  • Book a demo call: We’ll set up your demo marketplace and populate it with products
  • Customize your marketplace: We’ll help you craft a marketplace that aligns with your branding guidelines,
  • Onboard Brands: Invite your favorite brands or choose brands from the Vendo brand catalog. We can also start reaching out to brands you’d like to sell on your behalf.
  • Select Products: Curate product collections manually or automate the process to efficiently manage your catalog and meet customer demand.
  • Embed products: Make your editorial content shoppable with products embedded right where your customers expect them to find. Simplify and streamline product discovery.
  • Start Selling Programmatically: Push products through multiple touch points: on your website, share it on social media, and include products in your newsletters. 
  • Get Paid: Get paid as soon as products are shipped by the brands. No need to wait 30-60 days or worry about orders not attributable to your affiliate links.
  • Get Repeat Sales: Since you’re not linking out, your customers will keep coming back. We’ll help them with abandoned cart emails and promotional email blasts. 

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